For all queries please email us on info@swanandedgar.london or complete our contact form: https://swanandedgar.london/contact-information
We offer free tracked next day UK delivery for orders made before 2pm and free tracked 1-4 day international shipping.

For international deliveries we use DHL. If they can ship to you, then so can we!

Once your order is dispatched you will receive a confirmation email with the tracking details. If for some reason you do not receive it, please email info@swanandedgar.london with your order reference number and we will be more than happy to help.
You should receive an email with your order confirmation from Swan & Edgar. Please also check your spam filters in case you do not see the confirmation email within 4 hours of placing the order. In the situation you are still unable to find your confirmation please email us at info@swanandedgar.london stating the model and time of order.

All watches bought come with a 5-year warranty, which you can register here within 28 days of purchase: https://swanandedgar.london/warranty-registration

The model number can be found on your order confirmation as well as on the product page on the website. If you are experiencing difficulty locating this please email info@swanandedgar.london with your order number.

We offer a free 30 day returns service. Please find more information on how to submit your return via the following link: https://swanandedgar.london/return-policy

We offer a free 30 days return policy. Unfortunately we cannot accept returns after this date unless there is a manufacturing fault with the watch and in that case we will offer a repair or replacement. 

We usually process refunds within 10 working days of receiving the return.
If you need to change or cancel your order, please contact us immediately on info@swanandedgar.london Once our warehouse has processed your order, we will be unable to make any changes.

Yes, providing the product is in unused, in good condition and within 30 days of the purchase. To arrange, please complete the returns form https://swanandedgar.london/return-policy

You will be able to find your instructions online via this link: https://swanandedgar.london/operating-instructions

If you do not possess a “spring bar removal tool” we recommend you visit to your local watch repair shop.
Swan & Edgar is a family run watch brand based in London. We celebrate the 150 year-old history of the infamous Swan & Edgar store with hand assembled heritage timepieces. Please read more here: https://swanandedgar.london/swan-edgar-join-the-family/
For further information on Klarna Pay, please visit here and for Klarna specific FAQs please visit here
Our products are sold on a DDU (Delivery Duty unpaid) basis. Additional taxes, fees or levies may apply according to local legislation.
For further information please contact us on info@swanandedgar.london