Each new Swan & Edgar watch is covered against genuine defects or faults for a period of 5 years from the date of purchase. All Warranties must have been registered within 28 days of purchase.
To make a claim, the watch must be sent to us suitably packaged, without the box, together with the relevant form completed and a cheque for £20.00 made out to Fields Luxury Ltd to cover administration, packaging and postage.
Alternatively, you can transfer the sum of £20.00 to our bank account, the details of which are:
Name: Fields Luxury Ltd
Sort code: 48768324
Account number: 60-00-08
If you live outside of the UK, please transfer the sum of £20.00 using the following International bank account details:
International Bank Account Number: GB64NWBK60000848768324
Branch Identifier Code: NWBKGB2L
If paying by bank transfer, please put your full name as the payment reference.
Please note that your warranty does not cover damage caused by neglect or improper use, normal wear and tear or ageing. Fields Luxury Ltd reserves the right, at it’s absolute discretion, to decide if damage to the watch has been caused by one of the aforementioned reasons. Furthermore, should Fields Luxury Ltd decide that any attempted repair has been carried out by unauthorised persons, the Warranty shall automatically be rendered null and void.
Due to reasons of non availability of any model for whatever reason, Fields Luxury Ltd reserves the right, unconditionally, to replace the watch with another model of it’s choosing, including a model from any associated brand.